We accept refunds only for items that arrive damaged.

How to claim

If your item arrives damaged, email us at support@jimmyjoy.net within 3 days of delivery with clear photos of the damage. Once the damage is verified, we will arrange for the item to be collected and issue a full refund to your original payment method.

Please note

We are unable to offer refunds or returns for change of mind, or for any reason other than verified damage. Claims made more than 3 days after delivery cannot be accepted.

Questions?

Email us any time at support@jimmyjoy.net — we are happy to help.