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Whether it's a question about a piece, an order in transit, or a thought you'd like to share — write to us. We read every word.
Frequently Asked
Orders are dispatched within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. All orders over $75 ship free worldwide.
We offer a 15-day refund policy from the date of delivery. If you are not completely satisfied with your purchase, contact us with your order number and we will arrange a full refund or exchange.
Absolutely. Every product in the Jimmy Joy collection is carefully vetted for safety and durability. Materials are non-toxic, and items like beds and throws are designed to withstand everyday pet use while remaining beautifully made.
Yes. Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you have any issues tracking your order, reach out and we will help.
We do not offer gift wrapping at this time, but every order arrives in elegant Jimmy Joy packaging that feels special to receive. Gift cards are coming soon — stay tuned on our Instagram for updates.