Orders are dispatched within 1-2 business days after the order is placed by you. Delivery typically takes another 2-3 days for any location within the US. Currently, we only ship to our customers in the US. All orders over $75 will have free shipping within the US.

We offer a 15-day refund policy from the date of delivery. If you are not completely satisfied with your purchase, contact us with your order number we will arrange a full refund or exchange.

Absolutely. Every product in the Jimmy Joy collection is carefully vetted for safety and durability. Materials are non-toxic, items like beds, throws are designed to withstand everyday pet use while remaining beautifully made.

Yes. Once your order ships, you will receive an email with a tracking number link to follow your package in real time. If you have any issues tracking your order, reach out and we will help.

We do not offer gift wrapping at this time, but every order arrives in elegant Jimmy Joy packaging that feels special to receive. Gift cards are coming soon — stay tuned on our Instagram for updates.